Refund policy

Returns Policy

At Onda Active, we gladly accept returns within 14 days of your order being delivered (unless stated otherwise during promotional periods or special events). To be eligible for a return, your item must be unused, in the same condition as when you received it, and must not have been worn, washed, or altered in any way.

All original tags must remain attached. Unfortunately, we cannot accept returns if the original swing tag has been removed.

Please note that, we are unable to accept returns on gift cards.

This does not affect your statutory rights. If you have any questions, please contact our Customer Support team. Customers are responsible for the cost of returning items to us. We recommend using a tracked delivery service, as Onda Active cannot be held responsible for returns that are lost or damaged in transit.

Once we receive and inspect your return, we will notify you by email to confirm that it has been received. We will then let you know whether your refund has been approved. If your return is approved, your refund will be processed and automatically issued to your original method of payment.

To start a return please email us at ondaactive@gmail.com 

Please allow up to 10 working days from the date we receive your return for your refund to be processed.